Shipping & Returns
Shippping rates and provision of the service
|AREA||STANDARD MAIL|| PRIORITY MAIL
|Switzerland & Liechtenstein||FREE||8 CHF||included|
|Rest of the world||n/a||FREE||5 CHF|
Deliveries are made by the Swiss Post during normal business hours Monday through Friday, excluding bank holidays.
For shipping in Switzerland and Liechtenstein, all domestic orders can be tracked. Standard shipping time is 3-4 workdays, while priority shipping time is 1-2 workdays.
Shipping time for international orders can take up to 10 workdays longer. International orders will be sent through priority shipping and are free of charge. To include tracking, there is a surcharge of 5 CHF.
Should shipping not be possible after several tries, you will be informed via e-mail that your order has been cancelled. Should the delivery not be possible due to incorrect address information, refusal or unclaimed parcel, or any reason independent from HelloDreamers or the carrier, HelloDreamers will refund the value of the item paid minus the shipping costs.
It is HelloDreamer's goal to deliver within the above mentioned times; however, delivery dates are not guaranteed as shipments are handled by third parties and force majeure events may occur.
After the order confirmation, you will receive the ordered products to the address you have provided. Please note that HelloDreamers is unable to change the delivery address on orders.
Cancellation, delivery defects, return, exchange and refunds
You can cancel the order at any time before shipping of goods. HelloDreamers will refund within 30 working days of the cancellation date of the order. The refund will be credited to the same account that was used at the moment of purchase. You will be refunded the full price and shipping charge(s) of goods where the entire order is cancelled.
b. FAULTY GOODS
HelloDreamers recognizes the statutory 2-year guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years from the purchase. We require a photo of the faulty item. Please note that products damaged due to wear and tear are not considered faulty.
You can return faulty Products within 2 years of your receipt of the products and get a full refund, including any shipping costs, as applicable.
If goods are still in stock, you will receive a replacement. In case goods are not available anymore, you will receive a full refund of ordered goods. Please refer to point c) below for further information on HelloDreamers' refund policy.
c. RIGHT OF WITHDRAWAL, ELIGIBILITY FOR RETURN, EXCHANGE AND REFUND
HelloDreamers hopes you are delighted with your purchase from the Online Shop. However, HelloDreamers understands if you wish to return any or all of the products. You can return the product and have a refund if you are not satisfied or you just change your mind within 14 days of receipt (right of withdrawal).
To be eligible for a return, an exchange or a refund, goods must be in these conditions: try on, not worn, without traces of use, with original tags and labels attached. Your refund will be processed as soon as the item(s) you have returned are inspected by HelloDreamers’ quality assurance team and in any case no later than 14 days from the date of receipt of the returned Goods, save for possible delays of technical nature not attributable to HelloDreamers (e.g.: malfunctions of the credit card system).
In cases where the goods appear to be worn or used, are missing any of the labels or tags, do not comply with the present GTCs, are sent from countries where we do not ship directly or where we have any reason to believe that the goods are fraudulent or were not purchased directly on this Online Shop, HelloDreamers will not be able to accept the return/exchange and we will send the original goods back to you.
Goods must be shipped back to HelloDreamers (HelloDreamers, Ländischstrasse 70, 8706 Meilen (ZH), Switzerland) in their original packaging, and must be accompanied with a proof of purchase and a filled return/exchange form which is enclosed in all orders shipped by HelloDreamers.
While above conditions for eligibility and process apply, customers can return goods without giving any reason within 30 calendar days after receipt. Please fill the return form enclosed in all orders shipped by HelloDreamers and send it to firstname.lastname@example.org. You will be provided with an acknowledgement of receipt by e-mail without delay.
HelloDreamers will process a refund within 14 working days from when the return form is received by HelloDreamers. The refund will be credited to the same account that you used at the moment of purchase for the amount spent minus the shipping charges, shipping or import duties. HelloDreamers is unable to refund shipping or import duties. However, after having processed the return, HelloDreamers will send you copy of the credit note for possible reimbursement of customs charges at the local custom office.
While above conditions for eligibility and process apply, you can ask HelloDreamers an exchange of goods within 30 calendar days after receipt, whereby the following process apply.
You must first place a new order on HelloDreamers and contact email@example.com via email and fill the return form enclosed in all order shipped by HelloDreamers. HelloDreamers will process a refund within 14 working days from when the returned goods are received by HelloDreamers. The refund will be credited to the same account that was used at the moment of purchase for the amount spent minus the shipping charges, shipping or import duties.
HelloDreamers is unable to refund shipping or import duties. However, after having processed the return, HelloDreamers will send you a copy of the credit note for possible reimbursement of customs charges at the local custom office.